Every question we get from patients — answered directly.

Three structural reasons. Price: our cost basis (rent, salaries, taxes in Croatia) is roughly 40% of Stockholm's, which translates to 50–70% savings per procedure without compromising materials. Credentials: Prof. Ćelić is a Full Professor of Implantology at the University of Zagreb and a BDIZ EDI-accredited European Expert; Dr. Pezo has been President of the Croatian Dental Chamber since 2007 — credentials most private Swedish clinics cannot match. Vertical integration: our in-house Naturaldent CAD/CAM lab and clinic-owned Loop Hotel are in the same building / 20 meters away, eliminating outsourcing delays and logistics friction.

The Price Lock Promise guarantees your written quote is valid for 90 days from your free assessment call, with an explicit ±10% variation cap built into the contract. If our 3D scan on arrival reveals additional clinical need beyond the cap, you decide whether to proceed at the revised price or walk away — fully refunded, no charge. We document this in your treatment agreement before you book a flight.

There is no deposit on this site. Your first step is a free 30-minute assessment call. If you proceed to a written quote and decide to book treatment, a small priority deposit (~2 300 kr / €200, fully credited to treatment, fully refundable if you change your mind) holds your surgical slot. You are not committed financially until you confirm treatment in writing.

Most procedures fit a single 5–7 day visit. All-on-4 implants: typically 5 days (initial scan + surgery + healing + temporary prosthetic; permanent prosthetic fitted at a 4–6 month follow-up). 8-veneer smile makeover: 5–7 days. Single crown: 4–5 days. We schedule the entire visit including hotel + transfer logistics before you fly.

Two layers of protection. (1) 90 days: daily contact with our Customer Care team, who escalate clinical questions to the surgeon who treated you — not a call center, the surgeon — with Prof. Ćelić as the supervising consultant for any escalation. (2) 24 months: if your home dentist is unable or unwilling to manage a complication, the Zero-Abandonment Guarantee applies — we arrange and cover your return travel to Zagreb for corrective treatment at no charge. You are not left alone with a problem and a foreign clinic's voicemail.

A written manufacturer guarantee from Medentis medical GmbH (Germany) on the ICX implant body and abutment, backed by TÜV Rheinland-certified German engineering. Documented in your Implant Passport, valid across the EU, transferable to any treating dentist. If the implant body or abutment fails within 20 years due to manufacturing defect, the manufacturer replaces it. Excludes failure caused by smoking, untreated periodontal disease, or trauma.

Veneers: 2 years (manufacturer-backed material warranty). Zirconia and metal-ceramic crowns: 3 years (manufacturer-backed). Acrylic and metal prostheses: 3 years (excluding temporary prostheses). Retention elements on metal prostheses: 1 year. Each warranty covers materials only, not biological-medical changes, and requires at least one control visit per year. Prosthetic restorations carry shorter warranties than the 20-year implant guarantee because they're subject to bite forces, dietary acid, and patient maintenance variables. Full warranty schedule on our guarantees page.

For implants: yes, at least one — to fit the permanent prosthetic 4–6 months after surgery. For routine post-op care thereafter, your home dentist handles it (we send full case documentation in your discharge folder). For complications within 24 months that your home dentist won't manage, the Zero-Abandonment Guarantee covers your return travel. For veneers and crowns: typically zero follow-up trips needed unless a complication arises.

Three structural reasons, none of which compromise materials or surgical quality. (1) Vertical integration: our in-house Naturaldent CAD/CAM lab eliminates 40–50% external-lab markup that Stockholm clinics pay. (2) Croatian operating costs (rent, salaries, taxes) are roughly 40% of Stockholm's. (3) High-volume specialist practice: 90,000+ patients in 17 years gives us procurement leverage on materials (Ivoclar Vivadent for E.max, Medentis for ICX implants — same EU suppliers as your Stockholm dentist).

Credit and debit cards (Visa, Mastercard, AmEx), bank transfer (EUR or SEK), and cash. Most patients pay in two installments: a small priority deposit at booking (fully credited, fully refundable until 14 days before arrival), and the balance on the first treatment day. We do not accept cryptocurrency. Payment plans available for treatment plans above 57 500 kr (€5,000) — discuss at consultation.

We do not promise Försäkringskassan reimbursement, because no honest clinic abroad can. The Swedish public dental subsidy applies to elective cross-border care only under narrow conditions, and the historical average reimbursement reported by the Inspektionen för Socialförsäkringen (ISF) is approximately 3 450 kr (€298) per case — a small fraction of typical treatment cost. Likewise, Swedish dental costs are generally not tax-deductible whether incurred at home or abroad. Our pricing is structured to deliver meaningful savings independent of any reimbursement or tax treatment. We provide a fully itemized invoice in Swedish that meets Försäkringskassan documentation standards; you submit your own claim, if any applies, after consulting a Swedish tax or insurance advisor for your specific situation.

For treatment plans above 57 500 kr (€5,000) we can structure 3-, 6-, or 12-month installment plans through our standard payment processor. No interest for plans up to 6 months; modest fees for 12-month plans. We do not partner with third-party medical financing companies (the predatory ones charge 15–25% APR). Financing details discussed at the written quote stage.